❓ Frequently Asked Questions (FAQ) 1. How can I place an order? Simply browse our collections, select your favorite tote or accessory, add it to your cart, and proceed to checkout. 2. What payment methods do you accept? We accept major credit/debit cards, mobile money (Mpesa), PayPal, and other secure payment options displayed at checkout. 3. Do you offer delivery across Kenya and internationally? Yes! We deliver both locally and worldwide. Delivery times and costs vary depending on your location and will be shown at checkout. 4. How long does delivery take? Kenya: 1–3 business days International: 5–10 business days (depending on destination) 5. Can I return or exchange a product? Yes, returns are accepted within 7–14 days of purchase, provided the item is unused and in original condition. Please see our [Return Policy] for details. 6. Are your bags genuine leather? Yes. Our leather collections are crafted from premium, ethically sourced leather, while some designs also feature sustainable materials. 7. Do you offer warranties? Yes. All our products come with a 6-month craftsmanship warranty against manufacturing defects. 8. How do I care for my Penguin Tote? Avoid prolonged exposure to direct sunlight and moisture. Store in a dust bag when not in use and clean with a soft, damp cloth. 9. Can I customize my tote? Yes! Selected designs are available for personalization. Contact our support team for more details. 10. How do I contact customer care? You can reach us via email at [your email] or call/WhatsApp us at [0115419214r].