At Penguin Totes, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a smooth and hassle-free return process.

• Eligibility: Items can be returned within 7–14 days of delivery, provided they are unused, in their original condition, and with all tags/packaging intact.

• Non-Returnable Items: Customized, discounted, or final-sale products cannot be returned.

• Process: To initiate a return, please contact our customer care team at [Info@penguintotes/+254115419214] with your order details.

• Refunds: Approved returns will be refunded to your original payment method within 7–10 business days after we receive the item.

• Exchanges: If you’d prefer an exchange, we’ll be happy to assist in finding the perfect replacement.

• Return Shipping: Customers are responsible for return shipping costs unless the product arrived damaged or defective.

We pride ourselves on delivering luxury you can trust and that extends to how we care for you after your purchase.