Welcome to Penguin Totes. By accessing and purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

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1. General Information

• Penguin Totes is an online store specializing in premium tote bags, wallets, and accessories.
• By using this website, you agree to comply with these Terms & Conditions and our Privacy Policy.

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2. Orders & Payments

• All orders are subject to availability and confirmation of payment.
• Prices are displayed in [KES/USD] and may change without notice. However, confirmed orders will not be affected.
• Payment must be made in full before dispatch. We accept major debit/credit cards, PayPal, and mobile money (Mpesa).

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3. Shipping & Delivery

• We deliver locally and internationally. Delivery times vary by location.
• Local orders: 1–3 business days.
• International orders: 5–10 business days.
• Shipping fees are displayed at checkout and are non-refundable unless the item is defective.

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4. Returns & Exchanges

• Items can be returned within 7–14 days of delivery if unused, in original packaging, and with all tags intact.
• Customized or final-sale items are non-returnable.
• Return shipping costs are the buyer’s responsibility unless the product arrived defective.
• Refunds will be processed within 7–10 business days after inspection.

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5. Product Information

• We strive to ensure accurate descriptions and images, but slight variations in color, size, or material may occur.
• All leather products are made from premium, ethically sourced materials.

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6. Intellectual Property

• All content on this website including logos, images, and product designs is the property of Penguin Totes and may not be used without written permission.

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7. Limitation of Liability

• Penguin Totes shall not be liable for delays, damages, or losses caused by circumstances beyond our control (e.g., courier delays, natural disasters).
• We are not responsible for misuse, mishandling, or unauthorized alterations of our products.

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8. Privacy & Security

• Customer information is kept strictly confidential and used only to process orders or improve services.
• We never share or sell your personal data to third parties.

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9. Changes to Terms

• Penguin Totes reserves the right to update these Terms & Conditions at any time. Continued use of our website constitutes acceptance of any changes.

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10. Contact Us

For inquiries, returns, or support, please contact our customer care team:
📧 Email: [Info@penguintotes.com]
📞 Phone/WhatsApp: [0115419214]